Hellenic Slot Coordination Authority (H.S.C.A.)

The H.S.C.A., as an independent authority, is fully committed to safeguarding the security and confidentiality of all transactions carried out through the website hsca.gr. This policy applies exclusively to the provision of services and not to the sale of products.

1. Transaction Data Security

• All transactions are processed using modern encryption protocols (SSL/TLS) to ensure data protection during transfer.
• Access to transaction data is strictly limited to authorized H.S.C.A. personnel and only for the purpose of providing services.

2. Management of Personal Data

• Personal data you provide (e.g., contact details, application information) is used exclusively for the execution of the requested services.
• Data is not shared with third parties unless required by law or regulatory obligations.
• Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the H.S.C.A.’s Privacy Policy.

3. Methods of Transaction

• All transactions through the website concern the provision of services only (no product sales).
• Users are clearly informed about the nature of the services, the framework of their provision, and any applicable terms of use.
• The H.S.C.A. does not store or manage bank card details or other financial instrument data.
• Refunds are based on agreements signed by HSCA and the client.

4. Transparency & Information

• Users have the right to be informed at any time about the status of their transactions and any related charges or procedures.
• All information is provided clearly and in plain language through the website.

5. User Rights

• Users have the right to access their data and request correction or deletion in accordance with applicable legislation.
• For any issue related to transactions, users may contact H.S.C.A. at slotfees@hsca.gr or by phone at +30 210 220 3500.

6. Policy Amendments

The H.S.C.A. reserves the right to update this Policy in order to comply with new legislative or technological developments. Any changes will be immediately published on the website hsca.gr.